FAQS
Frequently Asked Questions
How is Elvandro different from other online stores?
At Elvandro, we believe premium fashion should be accessible to everyone.
Unlike traditional retailers that focus on full-price collections, we specialize in authentic branded fashion sourced from past-season collections, overstock inventory, discontinued styles, and outlet stock.
By working with trusted supply partners and keeping our business online, we're able to offer premium brands at significantly lower prices—without compromising on authenticity or quality.
When you shop with Elvandro, you can always expect:
- ✔ 100% Authentic Branded Products
- ✔ Genuine Outlet Prices
- ✔ Secure Checkout
- ✔ Fast & Reliable Shipping
- ✔ Friendly Customer Support
Why are your prices so much lower than retail?
Fashion brands constantly introduce new collections, leaving perfectly good inventory behind.
At Elvandro, we source authentic products from trusted outlet partners and inventory clearance channels. These include:
- Past-season collections
- Overstock inventory
- Discontinued styles
- Excess warehouse stock
Because these products are no longer sold at full retail price, we're able to pass substantial savings directly to our customers.
Lower prices simply reflect smarter sourcing—not lower quality.
Are your products authentic?
Absolutely.
Every product sold by Elvandro is 100% authentic.
We carefully source our inventory through trusted outlet partners, authorized distributors, and established supply channels.
We never sell counterfeit, replica, or imitation products.
Where do you ship?
We currently ship to most countries across:
- Europe
- United States
- Canada
- Australia
We're continuously expanding our shipping destinations.
How much does shipping cost?
- FREE Standard Shipping on orders over €60
- Standard Shipping: €4.99
- Express Shipping: €8.99
Please note that Express Shipping is not available for PO Box addresses.
How long does delivery take?
Most orders are delivered within 7–14 business days, depending on your destination and selected shipping method.
Once your order has been dispatched, you'll receive a tracking number via email.
How can I track my order?
After your order ships, we'll send you a shipping confirmation email with your tracking information.
You can also log into your Elvandro account at any time to view your order status and tracking details.
What payment methods do you accept?
We accept secure payments through:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
All transactions are securely encrypted to protect your personal and payment information.
How do I place an order?
- Browse your favorite products.
- Select your preferred size and color.
- Click Add to Cart.
- Proceed to Checkout.
- Enter your shipping and payment details.
- Complete your purchase.
You'll receive an order confirmation email shortly after your payment has been successfully processed.
When will I receive my order confirmation?
Your order confirmation email is usually sent within a few minutes after your order is placed.
If you haven't received it, please:
- Check your Spam or Junk folder.
- Make sure your email address was entered correctly.
- Contact our customer support if you still need assistance.
What is your return policy?
We want you to shop with complete confidence.
If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
To be eligible for a return, items must be:
- Unworn and unwashed
- In their original condition
- With all original tags attached
- Returned in the original packaging whenever possible
If your item arrives damaged, defective, or you receive the wrong item, please contact us immediately. We'll work quickly to arrange a replacement or provide an appropriate solution.
Can I cancel my order?
Orders may be cancelled within 24 hours of purchase.
After this period, your order may already be processed or prepared for shipment. If so, cancellation may no longer be possible.
Please contact us as soon as possible, and we'll do our best to assist you.
Will sold-out items be restocked?
Because most of our inventory comes from outlet and clearance channels, many products are available in limited quantities.
Once an item is sold out, it may not be restocked.
If you find something you love, we recommend placing your order before it's gone.
Why are some sizes unavailable?
Our inventory is sourced from outlet and clearance collections, so size availability may vary by style and brand.
Limited sizing is one of the reasons we're able to offer such exceptional prices.
Need More Help?
If you have any questions, we're always here to help.
Customer Support Email:
jerry12980@outlook.com
We aim to respond to all inquiries within 24 hours on business days.