Versand
At Elvandro, we're committed to delivering your order as quickly and efficiently as possible.
Once your order has been processed and shipped, you'll receive a confirmation email containing your tracking number and shipping details.
Order Processing
Orders are typically processed within 2–3 business days.
During peak shopping seasons, promotional events, or public holidays, processing times may be slightly longer.
You'll receive a shipping confirmation email as soon as your order has been dispatched.
Shipping Rates
- FREE Standard Shipping on orders over €60
- Standard Shipping: €4.99
- Express Shipping: €8.99
Shipping fees are calculated during checkout.
Estimated Delivery Times
Delivery times begin after your order has been processed.
| Destination | Estimated Delivery |
|---|---|
| United States | 7–12 Business Days |
| United Kingdom | 5–12 Business Days |
| Canada | 7–12 Business Days |
| Australia | 5–12 Business Days |
| Europe | 5–10 Business Days |
| Other Countries | 7–15 Business Days |
Please note that delivery times are estimates and may vary depending on customs clearance, carrier delays, or local conditions.
Tracking Your Order
As soon as your order ships, you'll receive an email with your tracking number.
You can also log into your Elvandro account at any time to view your order status.
If you haven't received your tracking information after several business days, please contact us.
Delays
While we work hard to deliver every order on time, delays can occasionally occur due to circumstances beyond our control, including:
- Severe weather
- Public holidays
- Customs inspections
- Carrier delays
- High seasonal shipping volumes
We appreciate your patience and understanding if unexpected delays occur.
Order Cancellations
Orders may be cancelled within 24 hours of purchase.
After this period, your order may already be processed or prepared for shipment and can no longer be cancelled.
If you need to make changes or cancel your order, please contact us as soon as possible.
Incorrect Shipping Address
If you've entered an incorrect shipping address, please contact us immediately at:
If your order has not yet been shipped, we'll do our best to update your address.
Unfortunately, once an order has been dispatched, we're unable to change the shipping address.
Please ensure all shipping information is correct before completing your purchase.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A brief description of the issue
- Clear photos of the item and packaging
After reviewing your request, we'll arrange an appropriate solution, including a replacement or refund where applicable.
Lost Packages
If your tracking information indicates that your package has been lost in transit, please contact us.
We'll work directly with the shipping carrier to investigate and provide the best possible solution.
Need Assistance?
If you have any questions regarding shipping or your order, we're always happy to help.
Customer Support
We aim to respond to all emails within 24 business hours.